The Science Behind the Solutions

It's a startling statistic: $163 billion¹ is wasted in unnecessary pharmacy-related spending every year. Many consumers are taking more expensive brand name or higher cost drugs, getting those drugs from the more expensive retail pharmacy channel instead of using home delivery, and are not adherent to their medication regimen.  How can this waste be eliminated and positive clinical behaviors increased?

Alone among PBMs, Express Scripts has the wealth of knowledge and history of expertise necessary to tackle this immense challenge.  We are the first company to apply the behavioral sciences to prescription drug usage, quantifying both behavioral factors and market forces related to the pharmaceutical spend in the 2009 Drug Trend Report. We also build on insights generated by the Center for Cost Effective Consumerism with our industry-leading research to constantly advance our understanding of consumer behavior and decision making.

Our Consumerology^® products and solutions put ideas into action with a suite of programs that eliminate wasteful spending while improving the health of your people and your organization. 

Learn how Consumerology turns science into solutions with some of our success stories below.